COVID-19 Oxygen FAQs

COVID-19 Oxygen FAQs

1.    Are Medigas stores open?

Medigas stores are open. Several safety measures will be in place to help protect our customers and employees such as social distancing and limiting the number of customers in a store at one time. Medigas will continue to provide in-home oxygen delivery service to its clients. Home visits by a Medigas healthcare professional  will continue to be available when deemed necessary.

For those provinces with cylinder depots, these sites are open.

2.    A Medigas representative called to tell me about my delivery (or pickup) of oxygen. Is it safe to let him/her into my house?

Yes, it is safe. When a Medigas representative calls to arrange the delivery (or pickup) of your oxygen, he/she will ask you a series of questions regarding COVID-19. Your responses will help him/her choose the best Personal Protective Equipment (eye protection/ surgical mask/ gown/ gloves) to wear before he/she enters your home

3.    Should I stockpile oxygen cylinders?

Linde Canada’s oxygen filling plants have prioritized the reprocessing of medical oxygen cylinders and have adjusted capacity for the COVID-19 health crisis. To ensure that medical oxygen cylinders are available for all clients, Medigas asks that clients and caregivers do not stockpile oxygen cylinders and further ask that they request a pickup of all empty cylinders that may be in the client’s residence. The empty cylinders will be returned to Linde Canada’s oxygen filling plants for reprocessing in order for cylinders to be available for all Medigas clients.

4.    Should I stock up on oxygen supplies such as nasal cannula and tubing?

Additional stock above what has already been provided by Medigas representatives during home visits and deliveries is not necessary.

5.    If I or a household member has screened positive for COVID-19, will I still get home delivery of my oxygen?

Yes, you will continue to receive your home oxygen deliveries. Medigas employees have been trained in proper infection control procedures and will use the necessary personal protective equipment to make a safe delivery to your home.

6.    If I am also prescribed a breathing treatment, such as a nebulizer, CPAP/APAP/Bi-PAP, or high humidity, will I receive my oxygen delivery?

Prior to your oxygen delivery, your Medigas will call you to ask you COVID-19 screening questions. If you have had a breathing treatment, your delivery will be postponed until 3 hours has lapsed since your treatment ended. Do not start your next treatment until your Medigas representative has completed your delivery.